Product
Warranty

Support & Coverage

We are committed to serving with your utmost confidence. All products sold in our store come with a 90 days warranty (180 days for Éclat - Wallet Stand) from Order Date against manufacturer’s defect in workmanship.

If you discover a defect with your product(s), please contact us and our Team will always be there to assist you. To ease the claim process, kindly prepare the following before contacting us: -

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• Order number and Name of Product;

• Brief description of the issue or defect; and

• Supporting photo / video.
   

Upon receipt of your claim, our Team will conduct further verification of your case. Once the manufacturer’s defect is confirmed, you will receive an update within 1 business day from us and a one-off replacement of the same Product will be arranged and shipped to your designated address, fully at our cost during the warranty period.

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However, please note that the warranty does not cover circumstances such as normal wear and tear, misuse of the product beyond its intended purpose, serious accidental / forceful damage etc.

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Gentlemade reserves the right to ascertain the outcome of warranty claim or make amendments to the existing warranty policy with notice.